{"id":17390,"date":"2023-11-12T08:20:34","date_gmt":"2023-11-12T08:20:34","guid":{"rendered":"https:\/\/manidwipaa.com\/?page_id=17390"},"modified":"2023-11-12T09:12:21","modified_gmt":"2023-11-12T09:12:21","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/manidwipaa.com\/index.php\/return-exchange\/","title":{"rendered":"Return & Exchange"},"content":{"rendered":"\t\t
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RETURN & EXCHANGE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Easy & Transparent 10 Days Return Policy<\/strong><\/div>

Before you raise a request for return at Manidwipaa Gems, please take a moment to understand that most of the Natural Gemstones & Jewellery items at Manidwipaa.com are handcrafted, resulting in each product being unique. All our products go through strict quality check before shipping.<\/p>

Returns & Exchange will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. Additionally, Customer is entitled for 100% refund\/return\/exchange if gemstone is proved synthetic\/artificial by any approved\/reputed gemological institute.<\/p>

No return or exchange will be made if you are unsure about the design, size or colour after delivery. So, we request you to make a careful and sensible decision before purchase. Damages due to neglect & improper usage are not included under our Returns & Replacement Policy.<\/p>

Return Procedure<\/strong><\/div>

Please inform us on email at support@manidwipaa.com within 10 days of receiving your order. Also, share the pictures of the damaged\/incorrect products for our team to understand the issue. Then it is up to the discretion of the Manidwipaa Gems team to decide whether the product is approved for return.<\/p>

Once we have received your email and our Quality Control team has authorised the return, please return back the goods to us in the original condition.<\/p>

Requests for return have to be placed within 10 days from the date of delivery. We are not liable for any returns that we were not notified within this period.<\/p>

Customers are advised to make an unboxing video of the order received to claim refund against damaged\/missing items.<\/p>

While making attempt to return, do not mention words like Precious, Gemstones & Jewellery related words outside the packet, as it attracts undue attention & may lead to theft.<\/p>

Conditions To Be Eligible For Return & Exchange<\/strong><\/div>
  • Authenticity \/ Purity Issues with the gemstone(s).<\/li>
  • Wrong item(s) delivered.<\/li>
  • Package lost in Transit.<\/li>
  • Item(s) is found damaged on delivery<\/li><\/ul>
    No Returns\/Refunds Applicable In The Below Cases<\/strong><\/div>
    • Incorrect or outdated delivery address<\/li>
    • Customised orders (Gemstone Jewellery made to order)<\/li>
    • Damages due to neglect & improper usage<\/li>
    • Failed delivery attempt by our respective courier service agent<\/li>
    • Package refused by recipient<\/li>
    • Sizing issues, thus be sure about the Ring size before placing order<\/li>
    • Products returned in used or damaged conditions<\/li>
    • Non-payment of custom duty (if applicable) or non-compliance of customs policies\/instructions<\/li>
    • Minor colour and design variation. All natural gemstones & jewellery are handcrafted, so there may be slight variation from the photographs on our website.<\/li>
    • If the gemstone\/jewellery is not faulty or damaged.<\/li><\/ul>

      Please be informed that dealers who Buy-back or Exchange used\/old gemstones, work on business model where already used gemstones are passed on to the new customers without their consent. MANIDWIPAA GEMS is committed to provide 100% natural & unused Gemstones to customers.<\/b><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      RETURN & EXCHANGE Easy & Transparent 10 Days Return Policy Before you raise a request for return at Manidwipaa Gems,<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17390","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/manidwipaa.com\/index.php\/wp-json\/wp\/v2\/pages\/17390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manidwipaa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/manidwipaa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/manidwipaa.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/manidwipaa.com\/index.php\/wp-json\/wp\/v2\/comments?post=17390"}],"version-history":[{"count":11,"href":"https:\/\/manidwipaa.com\/index.php\/wp-json\/wp\/v2\/pages\/17390\/revisions"}],"predecessor-version":[{"id":17620,"href":"https:\/\/manidwipaa.com\/index.php\/wp-json\/wp\/v2\/pages\/17390\/revisions\/17620"}],"wp:attachment":[{"href":"https:\/\/manidwipaa.com\/index.php\/wp-json\/wp\/v2\/media?parent=17390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}